Salesforce incident
We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message
Resolved after 36 minutes, affecting JPN10S and JPN12S and 1 more, on October 21, 2026.
We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message. We engaged the third-party service provider, and we're seeing error rates decrease. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Oct 21, 2026, 02:57 AM UTC
Degradation Started: featurePerfDegradation
- monitoring Oct 21, 2026, 03:11 AM UTC
We're aware of an issue impacting Agentforce Coworker. A subset of customers may experience intermittent request failures, and conversations may stop partway through an answer without an error message. We engaged the third-party service provider, and we're seeing error rates decrease. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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