The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results.

Update timeline

1. identified Aug 11, 2026, 09:24 AM UTC

   Disruption Started: serviceDisruption

2. monitoring Aug 11, 2026, 09:26 AM UTC

   We’re investigating an issue where Managed Runtime customers are unable to login into Managed Runtime Admin UI. We’ve identified a recent change as the trigger for this issue and are actively rolling back the change. We’ll provide another update in 30 minutes or sooner if additional information

3. monitoring Aug 11, 2026, 09:57 AM UTC

   We are proceeding with a region switch to establish a full replica of the environment in another region. As part of this process, Account Manager has been placed in maintenance mode and is currently read-only. Any changes made in Account Manager during this period will not be saved. The region switch is expected to take some time to complete. Once completed, we will validate traffic flow and confirm that all services are operating as expected. We’ll provide another update in 60 minutes or sooner if additional information becomes available.

4. monitoring Aug 11, 2026, 11:00 AM UTC

   The region switch is taking more time than anticipated but is progressing well. Initial tests on the standby environment have given positive results. During this maintenance period, Commerce Cloud On-Demand sandboxes cannot be created, started, or restarted . On-Demand sandboxes that were already running before the maintenance began are not affected. We’ll provide another update in 60 minutes or sooner if additional information becomes available.