Salesforce incident
Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams a
Resolved after 4 hours, affecting USA9002, on August 6, 2026.
Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact. We will provide an update in 60 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Aug 06, 2026, 02:30 PM UTC
Degradation Started: featurePerfDegradation
- monitoring Aug 06, 2026, 04:44 PM UTC
We are currently investigating a feature degradation impacting a subset of GovCloud customers. Some customers may be unable to send or receive case emails, run automated flows, or use related features including Future Apex and Bulk API. Teams are actively working to identify the trigger and evaluate mitigation options. We will provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Aug 06, 2026, 05:56 PM UTC
Our teams have identified the trigger as a recent platform update that introduced a new requirement for AI model configuration along with an empty model configuration on the affected instance. Teams are evaluating options to help mitigate the impact. We will provide an update in 60 minutes or sooner if additional information becomes available.
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