Salesforce incident

We have identified and validated a fix in a test environment that resolved the issue and we did not observe any intermittent errors. We're now preparing to deploy this fix to the production environmen

Resolved after 7 hours 57 minutes, affecting ANYPOINTMANAGEMENTCENTER-US, on July 15, 2026.

monitoring Jul 16, 2026, 03:23 AM UTC

We have identified and validated a fix in a test environment that resolved the issue and we did not observe any intermittent errors. We're now preparing to deploy this fix to the production environment. We'll provide an update when the fix has been fully deployed and validated or if significant information becomes available.

Started
Jul 15, 2026, 10:03 PM UTC
Resolved
Jul 16, 2026, 06:00 AM UTC
Duration
7h 57m
Detected by Pingoru
Jul 15, 2026, 10:03 PM UTC

Affected components

ANYPOINTMANAGEMENTCENTER-US

Update timeline

  1. identified Jul 15, 2026, 10:03 PM UTC

    Degradation Started: muleSoftFeatureDegradation

  2. monitoring Jul 15, 2026, 10:37 PM UTC

    Our teams continue to investigate intermittent errors affecting customers' ability to view or apply policies in API Manager in the US region. We currently don’t have any updates to share at this time, but we will provide an update in 60 minutes or sooner if additional information becomes available.

  3. monitoring Jul 15, 2026, 11:52 PM UTC

    Our teams continue to investigate the intermittent errors issue. We don’t have any new updates to share at this time, however we have not seen any errors in the last hour. We will provide an update when significant information becomes available.

  4. monitoring Jul 16, 2026, 03:23 AM UTC

    We have identified and validated a fix in a test environment that resolved the issue and we did not observe any intermittent errors. We're now preparing to deploy this fix to the production environment. We'll provide an update when the fix has been fully deployed and validated or if significant information becomes available.

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