Salesforce incident
We have deployed a fix and are monitoring service restoration; the early signals are positive. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Resolved after 3 hours 17 minutes, affecting USA1 and USA1012 and 1 more, on July 14, 2026.
We have deployed a fix and are monitoring service restoration; the early signals are positive. We'll provide an update in 60 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Jul 14, 2026, 03:56 PM UTC
Degradation Started: agentforcePerformanceDegradation
- monitoring Jul 14, 2026, 04:04 PM UTC
We're aware of an issue affecting Agentforce Voice where users may experience intermittent failures when the voice agent doesn't capture or respond to input after the initial greeting, preventing completion of voice-based interactions. We identified the issue as being related to a connection failure between the voice service and its speech processing component. We're preparing a fix for deployment. We'll provide an update in 90 minutes or sooner if additional information becomes available.
- monitoring Jul 14, 2026, 05:25 PM UTC
A fix has been prepared and deployment is currently in progress for the impacted environments. We'll monitor service restoration and provide an update in 60 minutes or sooner if additional information becomes available.
- monitoring Jul 14, 2026, 06:26 PM UTC
We have deployed a fix and are monitoring service restoration; the early signals are positive. We'll provide an update in 60 minutes or sooner if additional information becomes available.
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