Salesforce incident
We've started rolling back the recent change and are monitoring the system to verify that expected login behavior is restored.
Resolved after 1 hour 53 minutes, affecting ARE2S and AUS14S and 1 more, on July 9, 2026.
We've started rolling back the recent change and are monitoring the system to verify that expected login behavior is restored. We’ve also identified a few additional impacted instances, and those have now been included in the Trust post. Customers on those instances will receive notifications going forward. We're continuing to identify any other impacted instances and we'll provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Jul 09, 2026, 08:22 AM UTC
Disruption Started: serviceDisruption
- monitoring Jul 09, 2026, 09:02 AM UTC
We're aware that some customers are unable to log into their sandbox environments due to unexpected multi-factor authentication (MFA) prompts, despite having MFA exemptions configured. We’ve identified that a recent change is enforcing MFA and passkey verification and we’re preparing a rollback to restore services. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jul 09, 2026, 09:33 AM UTC
We've started rolling back the recent change and are monitoring the system to verify that expected login behavior is restored. We’ve also identified a few additional impacted instances, and those have now been included in the Trust post. Customers on those instances will receive notifications going forward. We're continuing to identify any other impacted instances and we'll provide an update in 30 minutes or sooner if additional information becomes available.
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