Salesforce incident
We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data i
Resolved after 5 hours 10 minutes, affecting DB401000 and DB401001 and 1 more, on June 7, 2026.
We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data is not being recorded. Our teams have applied a configuration change intended to allow new email sends to function correctly going forward. We are currently validating that this change is working as expected. We are also continuing to investigate the technical trigger to determine the best path to resolution. We will provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Jun 07, 2026, 09:34 AM UTC
Degradation Started: marketingCloudFeatureDegradation
- monitoring Jun 07, 2026, 01:20 PM UTC
At 22:31 UTC, June 06, 2026, a feature degradation began impacting Marketing Cloud customers on two Hyperforce stacks. As a result, links embedded in marketing emails are not redirecting recipients to the intended destination - recipients are landing on an error page instead. We are actively working to address this issue. We will provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring Jun 07, 2026, 01:53 PM UTC
We continue to address a feature degradation affecting Marketing Cloud customers on two Hyperforce stacks. Links embedded in emails are redirecting to an error page, and open and click tracking data is not being recorded. Our teams have applied a configuration change intended to allow new email sends to function correctly going forward. We are currently validating that this change is working as expected. We are also continuing to investigate the technical trigger to determine the best path to resolution. We will provide an update in 30 minutes or sooner if additional information becomes available.
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