Salesforce incident
We have performed a rolling restart of the impacted instances and validation is in progress. Initial results are positive and we're monitoring performance to ensure there are no errors.
Resolved after 1 hour 14 minutes, affecting USA1160 and USA228 and 1 more, on May 20, 2026.
We have performed a rolling restart of the impacted instances and validation is in progress. Initial results are positive and we're monitoring performance to ensure there are no errors. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified May 20, 2026, 12:35 PM UTC
Degradation Started: agentforceAsaSdrFeatureDegradation
- monitoring May 20, 2026, 01:01 PM UTC
We're investigating an issue impacting Agentforce messaging session transfers where a subset of customers using Service Agent are observing failures resulting in 504 Upstream Request Timeout errors. We're investigating to establish further details on the potential scope of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 20, 2026, 01:20 PM UTC
We have performed a rolling restart of the impacted instances and validation is in progress. Initial results are positive and we're monitoring performance to ensure there are no errors. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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