We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability.

Update timeline

1. identified May 15, 2026, 02:03 PM UTC

   Disruption Started: ccStorefrontSAndOrBusinessManagerUnavailable

2. monitoring May 15, 2026, 02:09 PM UTC

   We're aware of an issue that we believe is impacting a subset of Commerce Cloud Storefronts. As a result, some customers are unable to access their Storefronts, and pages and prices aren't loading. We're investigating to establish further details on the potential ‌impact scope. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring May 15, 2026, 02:33 PM UTC

   We've identified a potential trigger with routing and utility infrastructure availability and are preparing a recovery plan to execute a failover for this utility. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring May 15, 2026, 02:47 PM UTC

   The failover to a healthy server is progressing well. We've completed the switch and are now completing the final steps to confirm service restoration for affected customers. We'll provide an update in 30 minutes or sooner if additional information becomes available.

5. monitoring May 15, 2026, 03:26 PM UTC

   We've completed the failover and are seeing positive initial results. We're continuing to monitor the environment closely to ensure stability. Upon further investigation, we've determined that the start time of the impact was different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.