Salesforce incident
We’ve identified that this is impacting Recipes, Data flows, Data Sync and other CRMA jobs.
Resolved after 2 hours 26 minutes, affecting USA1000 and USA1040 and 1 more, on May 14, 2026.
We’ve identified that this is impacting Recipes, Data flows, Data Sync and other CRMA jobs. The rolling restart is underway, and we continue to monitor the pending job queue. This will take sometime and we'll share the next update when we have progressed.
Affected components
Update timeline
- identified May 14, 2026, 12:31 PM UTC
Degradation Started: performanceDegradation
- monitoring May 14, 2026, 12:51 PM UTC
We’re investigating an issue causing CRM Analytics (CRMA) customer jobs to run slowly or remain stuck in the queue, resulting in stale data in CRMA dashboards. We identified the cause as a capacity migration where a required rolling restart was not performed after the capacity addition. As a result, jobs routed to the newly added pods are failing and accumulating in the queue. We are now performing the required rolling restart and monitoring job queue recovery. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- monitoring May 14, 2026, 01:27 PM UTC
We’ve identified that this is impacting Recipes, Data flows, Data Sync and other CRMA jobs. The rolling restart is underway, and we continue to monitor the pending job queue. This will take sometime and we'll share the next update when we have progressed.
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