Salesforce incident
Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.
Resolved after 1 hour 32 minutes, affecting HEROKUNORTHAMERICA, on September 24, 2026.
Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.
Affected components
Update timeline
- identified Sep 24, 2026, 02:55 PM UTC
Degradation Started: herokuFeatureDegradation
- monitoring Sep 24, 2026, 03:09 PM UTC
At 13:31 UTC on September 24, 2026, some Common Runtime customers began experiencing intermittent loss of application logs in the US region. Our engineers are working to resolve the issue.
- monitoring Sep 24, 2026, 03:51 PM UTC
Engineers are continuing to investigate this issue. The current known impact is intermittent router logs being dropped in a subset of US regions. App logs are unaffected. We will provide another update in the next 60 mins.
- monitoring Sep 24, 2026, 04:10 PM UTC
Engineers have fixed the issue and are monitoring. All router logs are now being successfully delivered.
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