Salesforce incident
We have determined that the issue is occurring due to insufficient infrastructure capacity. In collaboration with our third-party provider, we have rolled back a recent change, and are now monitoring
Resolved after 3 hours 12 minutes, affecting AUS102 and AUS14S and 1 more, on May 5, 2026.
We have determined that the issue is occurring due to insufficient infrastructure capacity. In collaboration with our third-party provider, we have rolled back a recent change, and are now monitoring how jobs are performing. We’ll provide another update in the next 60 minutes or sooner, if additional information becomes available.
Affected components
Update timeline
- identified May 05, 2026, 01:00 AM UTC
Disruption Started: salesforceDataCloudFeatureDisruption
- monitoring May 05, 2026, 01:00 AM UTC
On May 1, 2026 at 15:15 UTC we detected a feature disruption impacting the Data Cloud CRM Connector. Customers may experience data stream jobs failing or getting stuck. We are investigating the issue to identify the cause and remediate the issue. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available.
- monitoring May 05, 2026, 01:54 AM UTC
We are continuing to work on identifying the cause of the issue, including partnering with our third-party provider to analyze logs to identify the cause of the errors. We’ll provide an update in the next 60 minutes or sooner, if additional information becomes available.
- monitoring May 05, 2026, 03:06 AM UTC
We have determined that the issue is occurring due to insufficient infrastructure capacity. In collaboration with our third-party provider, we have rolled back a recent change, and are now monitoring how jobs are performing. We’ll provide another update in the next 60 minutes or sooner, if additional information becomes available.
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