Salesforce incident
We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again
Resolved after 50 minutes, affecting ARE2S and AUS14S and 1 more, on September 2, 2026.
We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again. We've identified a recent change that may be contributing to the issue and are deploying a configuration change to mitigate the impact. We're monitoring the rollout and validating recovery. We'll provide an update in 30 minutes or sooner as more information becomes available.
Affected components
Update timeline
- identified Sep 02, 2026, 05:47 PM UTC
Degradation Started: featurePerfDegradation
- monitoring Sep 02, 2026, 05:52 PM UTC
Upon further investigation, we've determined that the start time of impact is different than initially understood. We've revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
- monitoring Sep 02, 2026, 06:02 PM UTC
We're investigating an issue affecting a subset of sandbox and production environments where users may experience their sessions expiring shortly after signing in, requiring them to authenticate again. We've identified a recent change that may be contributing to the issue and are deploying a configuration change to mitigate the impact. We're monitoring the rollout and validating recovery. We'll provide an update in 30 minutes or sooner as more information becomes available.
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