Sage incident

3rd Party Provider Salesforce Platform – Partial Outage

Resolved after 3 hours 4 minutes, affecting Cloud Services, on September 16, 2026.

investigating Sep 16, 2026, 08:47 AM UTC

We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.

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Started: Sep 16, 2026, 08:47 AM UTC
Resolved: Sep 16, 2026, 11:51 AM UTC
Duration: 3h 4m
Detected by Pingoru: Sep 16, 2026, 08:47 AM UTC

Affected components

Cloud Services

Update timeline

investigating Sep 16, 2026, 08:47 AM UTC

We have identified an issue preventing Sage Customer Services in the UKI from reviewing customer tickets via the portal. We are engaged with third-party provider, Salesforce and we are waiting for updates.
resolved Sep 16, 2026, 11:51 AM UTC

This incident has been resolved.

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