Resolved after 1 day, affecting Sage HCM (Criterion) and Sage HCM (Criterion), on October 21, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating Oct 21, 2026, 07:22 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Oct 21, 2026, 07:35 PM UTC
We have identified a global issue preventing a subset customers from using the Learning Management System (LSM) functionality. All other product functionalities are performing as expected. We are currently investigating
- monitoring Oct 22, 2026, 10:54 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Oct 22, 2026, 08:03 PM UTC
The issue is resolved and the service continues to perform as expected.
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