Root incident

API Performance Degradation - Database Connection Pool Exhaustion

Resolved after 18 minutes, affecting API and Dashboard, on November 21, 2025.

investigating Nov 21, 2025, 10:22 AM UTC

We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries

Started: Nov 21, 2025, 10:22 AM UTC
Resolved: Nov 21, 2025, 10:40 AM UTC
Duration: 18m
Detected by Pingoru: Nov 21, 2025, 10:22 AM UTC

Affected components

APIDashboard

Update timeline

investigating Nov 21, 2025, 10:22 AM UTC

We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries
resolved Nov 21, 2025, 10:40 AM UTC

This incident has been resolved.

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