Root incident

Document creation delay

Resolved after 42 minutes, affecting API, on May 13, 2025.

resolved May 13, 2025, 12:26 PM UTC

This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents.

Started
May 13, 2025, 11:44 AM UTC
Resolved
May 13, 2025, 12:26 PM UTC
Duration
42m
Detected by Pingoru
May 13, 2025, 11:44 AM UTC

Affected components

API

Update timeline

  1. investigating May 13, 2025, 11:44 AM UTC

    We are currently investigation the issue.

  2. resolved May 13, 2025, 12:26 PM UTC

    This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents.

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