Resolved after 7 hours 33 minutes, affecting File Manager, on November 25, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
File Manager
Update timeline
- investigating Nov 25, 2025, 02:45 PM UTC
We are currently investigating reports of the Rightworks setup wizard not running. When trying to enter credentials, users are seeing the following error message: "FilemanagerHostName should not be null..." For assistance with computer setup, please reach out to our Technical Support team via phone at 888-417-4448 x2 or via chat at https://helpdesk.rightnetworks.com/
- monitoring Nov 25, 2025, 08:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 10:18 PM UTC
This incident has been resolved.
Your product runs on more than rightworks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services