Resolved after 17 hours 40 minutes, affecting Transaction Pro for QuickBooks Online, on December 11, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Transaction Pro for QuickBooks Online
Update timeline
- investigating Dec 11, 2025, 09:01 PM UTC
We are investigating reports that Transaction Pro Online users are experiencing a freeze during the import process for Bills, Journal Entries (JE), and Customers. The screen gets stuck at “Loading Sheet Data” after mapping instead of showing a preview of the import. The result is an inability to process the import.
- monitoring Dec 11, 2025, 09:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 02:42 PM UTC
This incident has been resolved.
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