Outlook Option Missing in QuickBooks 23 and 24

Update timeline

1. identified Jan 06, 2026, 02:22 PM UTC

   Users operating QuickBooks Desktop are currently unable to select Outlook as their email delivery method. The Outlook option is missing from the Send Forms preferences menu, preventing integration with the hosted Outlook application. This is not specific to the Rightworks environment, as it impacts all installs of QuickBooks Desktop 2024 R18_56, QuickBooks Desktop 2023 R17_67 If you need to send forms immediately, please use one of the following alternatives: - Webmail: Configure a Gmail, Yahoo, or Outlook.com account directly within QuickBooks. - QuickBooks Mail: Use the built-in QuickBooks email service. - PDF Export: Save the form as a PDF and manually attach it to an email within the Rightworks Outlook application. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)

2. monitoring Jan 14, 2026, 02:06 PM UTC

   The latest version of QuickBooks has resolved this issue. Our engineers deployed this update last night so all users should see Outlook as an option for email again. If you have switched over to Webmail or QuickBooks Mail as a workaround for this issue, you will need to switch back to Outlook. Instructions for these options can be found at https://quickbooks.intuit.com/learn-support/en-us/help-article/account-management/connect-email-quickbooks-desktop/L00d2EZek_US_en_US or by calling Intuit directly at 800-4INTUIT (800-446-8848)

3. resolved Jan 15, 2026, 01:26 PM UTC

   This incident has been resolved.