Resolved after 2 days 7 hours, on July 29, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Jul 29, 2025, 12:25 PM UTC
We are currently investigating an issue affecting QuickBooks 2023 (Pro/Premier, and Enterprise) where users may experience slowness when opening company files. Our engineering team is actively collaborating with Intuit to identify the root cause and implement a timely resolution. If feasible, we recommend upgrading to QuickBooks 2024, where this issue does not occur. For detailed instructions, please refer to this article: https://helpdesk.rightworks.com/s/article/How-to-Upgrade-QuickBooks-Desktop-to-the-Most-Recent-Version. We will continue to monitor the situation and provide updates on this page as new information becomes available.
- identified Jul 29, 2025, 05:18 PM UTC
We are continuing to work with Intuit on a fix for this issue.
- identified Jul 30, 2025, 03:38 PM UTC
We have identified this issue to be related to a recent update to QuickBooks 2023. Our engineers are continuing to collaborate with Intuit to resolve this issue.
- monitoring Jul 31, 2025, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2025, 07:31 PM UTC
This incident has been resolved.
Your product runs on more than rightworks
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services