Resolved after 1 day 22 hours, affecting Transaction Pro for QuickBooks Desktop and Transaction Pro for QuickBooks Online and 1 more, on August 31, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Aug 31, 2025, 05:11 PM UTC
We are aware that our Transaction Pro support page is currently returning an error message. We have isolated the cause of the issue and are working to restore the page as quickly as possible. Please note that while we work on this, email and chat support will be unavailable. For support, please call 888-297-6172 during normal support hours (Mon-Fri 9:00 am-9:00 pm ET). We apologize for the inconvenience and will update the status of this issue as soon as we have more information.
- identified Sep 01, 2025, 06:03 PM UTC
We are working with our vendor for the Transaction Pro helpdesk to bring the helpdesk back online. We apologize for the inconvenience and will update this message as soon as we have more information. Please note that the Transaction Pro application is unaffected by this and remains operational.
- identified Sep 01, 2025, 06:17 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 02, 2025, 03:25 PM UTC
This incident has been resolved.
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