Resolved after 5 hours 32 minutes, affecting Phone System and Chat, on September 30, 2025.
Our team is coming back online and is taking calls/chats. Please note that hold times will be longer than normal as we recover.
Affected components
Update timeline
- identified Sep 30, 2025, 02:10 PM UTC
Due to a local emergency impacting our area, our phone and chat support services are currently unavailable. We are actively working with local providers to restore connectivity as quickly and safely as possible. We understand this may cause inconvenience and appreciate your patience during this time. If your issue is urgent, please check our helpdesk at helpdesk.rightworks.com for self-service options. We will post further updates here as the situation evolves.
- monitoring Sep 30, 2025, 04:24 PM UTC
Our team is coming back online and is taking calls/chats. Please note that hold times will be longer than normal as we recover.
- resolved Sep 30, 2025, 07:42 PM UTC
This incident has been resolved.
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