Resolved after 11 hours 15 minutes, affecting 🇩🇪 Germany, on October 29, 2025.
We have just received the following message from ITZ Bund: The specialist colleagues are working on the issue.
Affected components
Update timeline
- investigating Oct 29, 2025, 12:29 AM UTC
We are currently experiencing issues with observed as incorrect error messages from German customs in ATLAS NCTS. These affect arrival notifications and dispatch declarations. A support ticket has already been opened with the customs service desk, and we are awaiting their response. We will provide updates as soon as more information becomes available.
- investigating Oct 29, 2025, 12:37 AM UTC
If necessary, the emergency procedure may be used for dispatch declarations. ITZ Bund have provided the following master ticket number: INC000007113162
- investigating Oct 29, 2025, 01:20 AM UTC
We have just received the following message from ITZ Bund: The specialist colleagues are working on the issue.
- resolved Oct 29, 2025, 11:45 AM UTC
This incident has been resolved.
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