Riege Software incident

Delays in communication with NL Customs and NVWA

Resolved after 22 days 20 hours, affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>) and 🇳🇱 NVWA & PD, on October 1, 2026.

monitoring Oct 23, 2026, 03:58 PM UTC

We do now receive responses on customs declarations coming in now. So issue seems to be resolved. We keep monitoring the connection.

Started: Oct 01, 2026, 11:25 AM UTC
Resolved: Oct 24, 2026, 07:41 AM UTC
Duration: 22d 20h
Detected by Pingoru: Oct 01, 2026, 11:25 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD

Update timeline

investigating Oct 01, 2026, 11:25 AM UTC

Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
investigating Oct 01, 2026, 12:05 PM UTC

We are continuing to investigate this issue.
monitoring Oct 01, 2026, 12:44 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Oct 02, 2026, 03:34 PM UTC

We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received. In all cases, communication is restored within a maximum of 10 minutes. NL Customs is aware of the issue and is investigating it.
monitoring Oct 07, 2026, 07:59 AM UTC

We are still working with NL Customs on this issue. We see that the communication sometimes delays more than 10 minutes. For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva This reference can be used for the coming 24 hours (till 8 October 9:15). For DMS you need to contact the department "Aangifte behandeling" of NL Customs. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring Oct 08, 2026, 07:34 AM UTC

We are continuing to work closely with NL Customs to resolve this issue. At this time, we are no longer experiencing delays of up to 10 minutes. If delays increase again, we will request a new emergency reference from NL Customs and share it here.
investigating Oct 23, 2026, 03:43 PM UTC

We noticed that the communication with NL Customs is down. We only receive responses now and then. We are currently trying to contact NL Customs to find the cause.
monitoring Oct 23, 2026, 03:58 PM UTC

We do now receive responses on customs declarations coming in now. So issue seems to be resolved. We keep monitoring the connection.
resolved Oct 24, 2026, 07:41 AM UTC

This incident has been resolved.

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