Riege Software incident

DMS Digital file: Present Documents option not always activated

Resolved after 22 hours 49 minutes, affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), on May 18, 2026.

identified May 18, 2026, 07:33 AM UTC

The issue has been identified and a fix is being implemented.

Started: May 18, 2026, 07:32 AM UTC
Resolved: May 19, 2026, 06:21 AM UTC
Duration: 22h 49m
Detected by Pingoru: May 18, 2026, 07:32 AM UTC

Affected components

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)

Update timeline

monitoring May 18, 2026, 07:32 AM UTC

When a DMS Control message is received without code 10(=document control) the Present Documents option in the DMS declaration does not work. Earlier a DMS Control message with code 10 was received, but somehow NL Customs is now sending code 40(physical control). Workaround is: please report the MRN of the DMS declaration to our helpdesk. We will then adjust the DMS Control message to document control.
identified May 18, 2026, 07:33 AM UTC

The issue has been identified and a fix is being implemented.
resolved May 19, 2026, 06:21 AM UTC

This issue is now resolved. The Present Documents option works now as expected.

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