Resolved after 1 hour 51 minutes, affecting 🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>), on September 26, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 26, 2026, 09:06 AM UTC
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the reference for DVA: 26TIK85. Please contact the customs office for DMS. https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
- investigating Sep 26, 2026, 09:46 AM UTC
There is a technical communication issue between Riege Datacenter and NL Customs HTG. We are currently working with NL Customs to find the cause of the issue.
- monitoring Sep 26, 2026, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2026, 10:58 AM UTC
This incident has been resolved.
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