Ricoh incident

[CA] Temporary Service Outage - Resolved

Resolved after 17 hours 29 minutes, affecting Device Management UI (CA), on June 9, 2026.

resolved Jun 10, 2026, 01:05 AM UTC

The root cause of this issue has been identified; however, a permanent fix is still in progress. No recurrence or significant impact has been observed to date, and given the sustained stability over a certain period, this incident will now be closed. We will continue working toward a permanent resolution. Thank you for your understanding and cooperation.

Started
Jun 09, 2026, 07:35 AM UTC
Resolved
Jun 10, 2026, 01:05 AM UTC
Duration
17h 29m
Detected by Pingoru
Jun 09, 2026, 07:35 AM UTC

Affected components

Device Management UI (CA)

Update timeline

  1. monitoring Jun 09, 2026, 07:35 AM UTC

    An issue occurred for approximately 10 minutes during which the DeviceManagement top page was inaccessible. The cause has been identified, and we are currently working on a permanent fix. The issue has now been resolved, and we will continue to monitor the situation. Thank you for your understanding.

  2. resolved Jun 10, 2026, 01:05 AM UTC

    The root cause of this issue has been identified; however, a permanent fix is still in progress. No recurrence or significant impact has been observed to date, and given the sustained stability over a certain period, this incident will now be closed. We will continue working toward a permanent resolution. Thank you for your understanding and cooperation.

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