[Resolved][EU] Device Connectivity Issues

Update timeline

1. investigating Oct 22, 2026, 07:01 AM UTC

   We have detected intermittent service issues in the EU region since approximately 05:02 (UTC) on October 22, 2026. We are currently investigating the issue. We will provide further updates as more information becomes available.

2. investigating Oct 22, 2026, 08:42 AM UTC

   In the EU region, we are experiencing intermittent issues with connections to devices. As a result, customers may experience issues when changing device settings, executing device tasks, or performing other device-related operations. We are currently investigating the cause of the issue.

3. monitoring Oct 23, 2026, 12:59 AM UTC

   The issue surfaced following a recent platform upgrade. The previously observed impact has largely subsided, and the service is currently operating normally. We continue to monitor the service closely while working on a permanent resolution to address the underlying issue.

4. resolved Oct 30, 2026, 07:04 AM UTC

   As previously communicated, the impact of this issue had already been significantly mitigated. We continued to monitor the situation and implemented additional measures today, confirming that the currently observed issue has been resolved. We are therefore closing this incident. The root cause has been identified, and a permanent resolution to prevent recurrence has been determined and is planned for implementation. Further details on the cause and our response will be provided in a Postmortem.