Ricoh incident

[EU] Service Degradation

Resolved after 16 minutes, affecting Device Management UI (EU), on August 28, 2026.

resolved Aug 28, 2026, 07:09 AM UTC

The service degradation affecting the EU region has been resolved. Services are operating normally, and no further issues have been observed. Thank you for your patience and understanding.

Started
Aug 28, 2026, 06:52 AM UTC
Resolved
Aug 28, 2026, 07:09 AM UTC
Duration
16m
Detected by Pingoru
Aug 28, 2026, 06:52 AM UTC

Affected components

Device Management UI (EU)

Update timeline

  1. monitoring Aug 28, 2026, 06:52 AM UTC

    We observed service degradation in the EU region from approximately 05:35 (UTC) to 05:55 (UTC) on August 28, 2026. Service functionality has since recovered, and we have not observed any further occurrences at this time. Our investigation indicates the issue may have been related to an underlying platform or database service degradation. We are continuing to monitor the environment to ensure service stability. At this time, services are operating normally. We will provide additional updates if the situation changes.

  2. resolved Aug 28, 2026, 07:09 AM UTC

    The service degradation affecting the EU region has been resolved. Services are operating normally, and no further issues have been observed. Thank you for your patience and understanding.

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