Elevated error rates for Rewind backups for Trello

Update timeline

1. identified May 04, 2026, 04:00 AM UTC

   We're investigating elevated error rates for Rewind backups for the Trello platform. Our team is on it!

2. investigating May 04, 2026, 05:14 PM UTC

   Backup operations are degraded for some customers. We are continuing to investigate the issue.

3. investigating May 04, 2026, 09:14 PM UTC

   Backups continue to be running slow. We have opened a support request with Trello and are continuing to investigate the issue.

4. investigating May 04, 2026, 10:29 PM UTC

   We are continuing to investigate the issue.

5. investigating May 05, 2026, 12:15 AM UTC

   Trello Backups are running however they are taking longer than normal to complete. We are continuing to monitor the issue.

6. investigating May 05, 2026, 02:18 AM UTC

   Trello Backup service is experiencing delays but progressing through backlog. We are monitoring the issue.

7. investigating May 05, 2026, 03:44 PM UTC

   Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue.

8. investigating May 05, 2026, 03:54 PM UTC

   Trello Backups continue to process slowly, our team is actively monitoring the issue.

9. investigating May 05, 2026, 08:54 PM UTC

   Backups are continuing to be processed. We have scaled our infrastructure and have received a higher rate limit to expedite the process.

10. investigating May 06, 2026, 01:17 PM UTC

    Backups are continuing to be processed. Scaling infrastructure was successful and we are processing at much faster rate.

11. investigating May 06, 2026, 08:10 PM UTC

    Backups are continuing to be processed. Scaling infrastructure was successful and we are processing at much faster rate. We are continuing to monitor the situation

12. investigating May 07, 2026, 12:54 PM UTC

    Backups are continuing to be processed. Most accounts are done, around 5% remaining

13. resolved May 07, 2026, 06:08 PM UTC

    We are back to normal operation