DAO Elevated Error Rate

Update timeline

1. investigating Aug 31, 2026, 01:54 PM UTC

   We are currently experiencing issues with DAO's services. This may cause delays or errors when creating shipments, generating labels, and updating tracking information in Returnflows. We are in contact with DAO and are working to clarify the extent of the problems. We are continuously monitoring the situation and will share further updates as soon as we have more information. We apologize for any inconvenience this may cause and thank you for your patience.

2. monitoring Aug 31, 2026, 02:42 PM UTC

   Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed.

3. identified Aug 31, 2026, 03:16 PM UTC

   We are continuing to see high error rates, only some labels were successfully generated in the short timeframe. All labels will regenerate and resend all customer labels once the service is fully operational again.

4. monitoring Aug 31, 2026, 07:53 PM UTC

   Labels are being generated successfully again. We're continuing to monitor closely, and will regenerate any labels that failed during the disruption. Thanks for your patience, more updates to follow if needed.

5. resolved Aug 31, 2026, 08:00 PM UTC

   We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed!

6. resolved Aug 31, 2026, 08:00 PM UTC

   We're seeing label generation working with error rates as usually. The queue of failed generations during downtime have been reprocessed without any issues as well. This incident is hereby closed!