Restaurant365 incident
Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records
Resolved after 4 hours 5 minutes, affecting Customer Databases and Classic and 1 more, on July 10, 2026.
The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.
Affected components
Update timeline
- investigating Jul 10, 2026, 04:11 PM UTC
We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.
- monitoring Jul 10, 2026, 04:31 PM UTC
The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.
- resolved Jul 10, 2026, 08:16 PM UTC
This incident has been resolved.
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