Resolved after 3 hours 11 minutes, affecting Dashboard and Messaging and 1 more, on November 18, 2025.
We see the problem resolved, data in coming in into Recart and all the integration assets are working as expected.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:00 PM UTC
Cloudflare, our CDN provider, is down. Our system may not be available from some regions. You can find out more on this link: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- identified Nov 18, 2025, 12:04 PM UTC
The outage is global, based on the information we gathered from Cloudflare reports.
- monitoring Nov 18, 2025, 12:22 PM UTC
Based on our metrics, our tracking subsystem is partially back.
- monitoring Nov 18, 2025, 12:30 PM UTC
We can see decreasing amount of errors happening. Cloudflare also reported their remediation steps started to work, but you we still see errors.
- monitoring Nov 18, 2025, 01:12 PM UTC
Cloudflare reported that a fix is being implemented. We are waiting for details.
- monitoring Nov 18, 2025, 02:28 PM UTC
After some promising metric changes we see the outage got every more widespread.
- monitoring Nov 18, 2025, 02:56 PM UTC
The change Cloudflare released seems to resolve the problem, and our system is working as expected. In some rare cases you can see degraded performance, and we use Cloudflare as as CDN as well.
- resolved Nov 18, 2025, 03:12 PM UTC
We see the problem resolved, data in coming in into Recart and all the integration assets are working as expected.
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