Resolved after 9 hours 31 minutes, affecting Domestic PoPs and Domestic PoPs (Domestic PoPs — Palmerston North), on October 25, 2026.
Some links have been restored, but the repairs are still ongoing. Both MUP and PMR PoPs are no longer in immediate jeopardy, but we will wait for confirmation the fibre work is complete. Further updates on status change.
Affected components
Update timeline
- investigating Oct 25, 2026, 07:02 PM UTC
We are currently monitoring a potential issue that could affect connectivity in the Palmerston North area. Current Situation: Multiple core links in Palmerston North have failed. We have raised a priority case with our supplier and they are currently investigating. Fibre techs have been sent to the area of the suspected break. The MUP PoP is operating with reduced capacity and both MUP and PMR PoPs are now in a state of jeopardy.
- identified Oct 25, 2026, 08:58 PM UTC
The fibre provider reports that the site of the damage has been found and techs are on-site working on a repair plan. Further updates on status change or by 14:00.
- monitoring Oct 26, 2026, 01:12 AM UTC
Some links have been restored, but the repairs are still ongoing. Both MUP and PMR PoPs are no longer in immediate jeopardy, but we will wait for confirmation the fibre work is complete. Further updates on status change.
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