Rapid7 Outage History
Rapid7 is up right nowPingoru has recorded 50 incidents for Rapid7: 36 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 144 of 720 (20%) |
| May 2026 | 4 | 13 of 744 (2%) |
| June 2026 | 1 | 51 of 720 (7%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 5 | 76 of 744 (10%) |
| September 2026 | 6 | 10 of 720 (1%) |
| October 2026 | 1 | 2 of 552 (0%) |
Incidents, newest first
Minor October 8, 2026 Vulnerability Management Increased Latency 1h 38m User Interface, Data Processing
Started Oct 08, 2026, 08:00 AM UTC· resolved Oct 08, 2026, 09:38 AM UTC
- investigating Oct 08, 2026, 08:00 AM UTC
We are currently investigating an issue impacting Vulnerability Management. Customers may experience increased latency loading Exposure Analytics components such as dashboards, reporting experiences and APIv4. Our engineering teams are actively working to identify the cause and restore normal service.
- monitoring Oct 08, 2026, 08:46 AM UTC
A fix has been implemented, and our monitoring indicates that services are recovering. We will continue to closely monitor performance.
- resolved Oct 08, 2026, 09:38 AM UTC
This incident has been resolved.
Minor September 30, 2026 Alert and Investigation Creation Delays 43m Data Processing, Data Processing, Data Processing
Started Sep 30, 2026, 10:02 AM UTC· resolved Sep 30, 2026, 10:45 AM UTC
- investigating Sep 30, 2026, 10:02 AM UTC
We are investigating an issue causing delays in the generation of Alerts and Investigations in SIEM. Customers may see alerts and investigations appear later than expected. Data ingestion and log collection are not affected. Our engineering teams are actively working to identify the cause.
- resolved Sep 30, 2026, 10:45 AM UTC
This incident has been resolved.
Minor September 20, 2026 Vulnerability Management - Dashboard and Reporting Degradation 1h 53m User Interface, Data Processing
Started Sep 20, 2026, 11:33 AM UTC· resolved Sep 20, 2026, 01:26 PM UTC
- investigating Sep 20, 2026, 11:33 AM UTC
We are currently investigating an issue affecting Vulnerability Management - Exposure Analytics and Command Platform Dashboard / Reporting Experiences Customers may experience latency and failure to load dashboard cards, APIv4 is also impacted. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.
- identified Sep 20, 2026, 11:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 20, 2026, 01:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 20, 2026, 01:26 PM UTC
This incident has been resolved.
Minor September 16, 2026 Command Platform Dashboard Degradition 31m User Interface, User Interface
Started Sep 16, 2026, 01:51 PM UTC· resolved Sep 16, 2026, 02:23 PM UTC
- investigating Sep 16, 2026, 01:51 PM UTC
We are currently investigating a degradation with Command Platform Dashboard Experiences for Exposure Management and Detection and Response.
- monitoring Sep 16, 2026, 02:00 PM UTC
Services have returned to normal. Our team will continue to monitor to ensure stability.
- resolved Sep 16, 2026, 02:23 PM UTC
This incident has been resolved.
Notice September 16, 2026 Rapid7 Customer Portal Degradation 7h 3m
Started Sep 16, 2026, 09:27 AM UTC· resolved Sep 16, 2026, 04:31 PM UTC
- monitoring Sep 16, 2026, 09:27 AM UTC
We are currently monitoring a vendor issue affecting access to the Rapid7 Customer Support Portal. Our teams are actively working to stabilise the service and restore customer access. In the interim, please contact your Rapid7 Account Team for assistance.
- monitoring Sep 16, 2026, 10:58 AM UTC
We are continuing to monitor the vendor issue affecting access to the Rapid7 Customer Support Portal. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone. We will share a further update as soon as the position changes.
- monitoring Sep 16, 2026, 11:33 AM UTC
Our vendor has confirmed they are deploying a resolution to the issue affecting access to the Rapid7 Customer Support Portal. We are continuing to monitor progress and will provide a further update as the position changes. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone.
- monitoring Sep 16, 2026, 02:32 PM UTC
We continue to see signs of recovery and are closely monitoring our vendor's progress and updates. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone.
- resolved Sep 16, 2026, 04:31 PM UTC
Access to the Rapid7 Customer Support Portal has been restored and we are no longer seeing signs of impact. We will continue to monitor and would encourage you to contact your Rapid7 Account Team if you experience any further difficulty accessing the portal.
Minor September 3, 2026 Exposure Command Degradation 9m User Interface, User Interface, User Interface, User Interface and 1 more
Started Sep 03, 2026, 10:31 PM UTC· resolved Sep 03, 2026, 10:40 PM UTC
- identified Sep 03, 2026, 10:31 PM UTC
We are currently investigating an issue affecting Exposure Command Platform Experiences. Customers may experience latency and errors. Our engineering teams are actively monitoring a related vendor issue and focused on restoring normal service. Updates will be posted here as they become available.
- monitoring Sep 03, 2026, 10:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 10:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 03, 2026, 10:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 03, 2026, 10:40 PM UTC
This incident has been resolved.
Notice August 18, 2026 Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (us-east-1, us-east-2, us-west-2, ap-northeast-1) 1d 1h Data Processing, Data Processing, Data Processing, Data Processing
Started Aug 18, 2026, 04:41 PM UTC· resolved Aug 19, 2026, 05:55 PM UTC
- investigating Aug 18, 2026, 04:41 PM UTC
We will be performing scheduled maintenance on SIEM/Collectors on 19/08/2026 17:00 PM UTC - 19/08/2026 18:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
- monitoring Aug 19, 2026, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 05:55 PM UTC
This incident has been resolved.
Notice August 17, 2026 Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (eu-central-1 and ap-southeast-2) 1d 1h Data Processing, Data Processing
Started Aug 17, 2026, 03:44 PM UTC· resolved Aug 18, 2026, 04:55 PM UTC
- investigating Aug 17, 2026, 03:44 PM UTC
We will be performing scheduled maintenance on SIEM/Collectors on 18/08/2026 16:00 PM UTC - 18/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
- identified Aug 18, 2026, 04:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 04:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 04:55 PM UTC
This incident has been resolved.
Minor August 14, 2026 API Gateway Instability (EU Region) 51m User Interface, Data Processing
Started Aug 14, 2026, 04:09 PM UTC· resolved Aug 14, 2026, 05:00 PM UTC
- investigating Aug 14, 2026, 04:09 PM UTC
We are investigating reports of API issues in the EU region
- resolved Aug 14, 2026, 05:00 PM UTC
This incident has been resolved.
Notice August 13, 2026 Scheduled maintenance for Collector plugin endpoint-cloud-proxy update (ca-central-1) 1d 1h Data Processing
Started Aug 13, 2026, 03:37 PM UTC· resolved Aug 14, 2026, 05:00 PM UTC
- investigating Aug 13, 2026, 03:37 PM UTC
We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.
- monitoring Aug 14, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 05:00 PM UTC
This incident has been resolved.
Minor August 3, 2026 Degraded Performance – Detection Events Processing (US-1) 50m User Interface, User Interface, User Interface, User Interface and 55 more
Started Aug 03, 2026, 04:55 PM UTC· resolved Aug 03, 2026, 05:45 PM UTC
- investigating Aug 03, 2026, 04:55 PM UTC
**Degraded Performance – Detection Events Processing (US-1)** We are currently experiencing slower than normal processing times for Detection Events in the US-1 region. Our team has been notified and is actively investigating the issue. Other regions are not affected at this time. We will provide a further update as soon as more information is available.
- investigating Aug 03, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
- resolved Aug 03, 2026, 05:45 PM UTC
This incident has been resolved.
Major June 12, 2026 Platform access for Threat Intelligence 2d 3h User Interface, User Interface, User Interface, User Interface and 1 more
Started Jun 12, 2026, 01:22 PM UTC· resolved Jun 14, 2026, 04:42 PM UTC
- investigating Jun 12, 2026, 01:22 PM UTC
We are currently investigating reports of platform access issues for Threat Intelligence.
- identified Jun 12, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 14, 2026, 04:42 PM UTC
All systems have recovered and are confirmed as operating as normal.
Notice May 21, 2026 Errors With Investigation Comments 12m User Interface, User Interface, User Interface, User Interface and 2 more
Started May 21, 2026, 03:49 PM UTC· resolved May 21, 2026, 04:02 PM UTC
- monitoring May 21, 2026, 03:49 PM UTC
We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.
- resolved May 21, 2026, 04:02 PM UTC
This incident has been resolved.
Minor May 12, 2026 Degradation with Vulnerability Management API (APIv4 and Bulk Export API) and SIEM 21m Data Processing, Data Processing, Data Processing, Data Processing and 11 more
Started May 12, 2026, 10:22 AM UTC· resolved May 12, 2026, 10:44 AM UTC
- investigating May 12, 2026, 10:22 AM UTC
We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!
- identified May 12, 2026, 10:29 AM UTC
We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!
- monitoring May 12, 2026, 10:30 AM UTC
A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.
- resolved May 12, 2026, 10:44 AM UTC
This incident has been resolved.
Minor May 8, 2026 Agent management UI intermittent issues and delays in SIEM data processing 10h 44m User Interface, Data Processing
Started May 08, 2026, 02:05 AM UTC· resolved May 08, 2026, 12:49 PM UTC
- investigating May 08, 2026, 02:05 AM UTC
We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.
- identified May 08, 2026, 02:24 AM UTC
We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.
- monitoring May 08, 2026, 04:51 AM UTC
Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.
- resolved May 08, 2026, 12:49 PM UTC
This incident has been resolved.
Minor May 5, 2026 SIEM - Delayed Investigation Creation 1h 55m Data Processing, Data Processing, Data Processing, Data Processing and 3 more
Started May 05, 2026, 02:48 PM UTC· resolved May 05, 2026, 04:43 PM UTC
- identified May 05, 2026, 02:48 PM UTC
We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed. Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.
- identified May 05, 2026, 03:08 PM UTC
Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.
- identified May 05, 2026, 03:58 PM UTC
Update: Replay of impacted alerts for the CA and AP regions has been completed.
- resolved May 05, 2026, 04:43 PM UTC
Update: Replay of impacted alerts for all regions has been completed.
Minor April 24, 2026 Delay in alerts and investigations in AP and EU 3d 3h Data Processing, Data Processing
Started Apr 24, 2026, 11:21 AM UTC· resolved Apr 27, 2026, 02:51 PM UTC
- investigating Apr 24, 2026, 11:21 AM UTC
We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.
- investigating Apr 24, 2026, 12:37 PM UTC
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
- monitoring Apr 24, 2026, 12:38 PM UTC
Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.
- resolved Apr 27, 2026, 02:51 PM UTC
We have confirmed that all processing is up to date and operating as normal.
Minor April 17, 2026 InsightAppSec Service Degradation 1h 48m User Interface, Data Processing
Started Apr 17, 2026, 05:17 PM UTC· resolved Apr 17, 2026, 07:05 PM UTC
- investigating Apr 17, 2026, 05:17 PM UTC
We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.
- monitoring Apr 17, 2026, 06:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 17, 2026, 07:05 PM UTC
This incident has been resolved.
Minor April 15, 2026 Attack Surface Management (Surface Command) - Import Feed Failure 2h 15m Data Processing, Data Processing, Data Processing, Data Processing and 4 more
Started Apr 15, 2026, 04:19 PM UTC· resolved Apr 15, 2026, 06:34 PM UTC
- identified Apr 15, 2026, 04:19 PM UTC
We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed. Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size. Updates will be posted here as they become available.
- monitoring Apr 15, 2026, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 06:34 PM UTC
This incident has been resolved.
Minor April 13, 2026 Automation Reporting Homepage Dashboard Issue 2d 1h User Interface, User Interface, User Interface, User Interface and 5 more
Started Apr 13, 2026, 03:55 PM UTC· resolved Apr 15, 2026, 05:43 PM UTC
- investigating Apr 13, 2026, 03:55 PM UTC
We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard. Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.
- identified Apr 13, 2026, 04:33 PM UTC
The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.
- identified Apr 13, 2026, 04:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 14, 2026, 03:57 PM UTC
We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.
- monitoring Apr 15, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 05:43 PM UTC
This incident has been resolved.
Minor April 13, 2026 Degradation of Command Platform 50m User Interface, User Interface, User Interface, User Interface and 35 more
Started Apr 13, 2026, 03:45 PM UTC· resolved Apr 13, 2026, 04:35 PM UTC
- investigating Apr 13, 2026, 03:45 PM UTC
We are currently investigating an issue affecting Command Platform Login and Navigation between Command Platform Experiences. Customers may experience login latency and latency navigating through the User Interface. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.
- monitoring Apr 13, 2026, 04:14 PM UTC
A fix has been implemented and we are continuing to monitor our recovery.
- resolved Apr 13, 2026, 04:35 PM UTC
This incident has been resolved. Thank you for your patience and cooperation as we investigated and remediated.
Major April 9, 2026 Increased volume of investigations 16h 15m Data Processing, Data Processing
Started Apr 09, 2026, 05:12 AM UTC· resolved Apr 09, 2026, 09:28 PM UTC
- investigating Apr 09, 2026, 05:12 AM UTC
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
- monitoring Apr 09, 2026, 08:55 AM UTC
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations
- resolved Apr 09, 2026, 09:28 PM UTC
This incident has been resolved.
Minor March 13, 2026 Command Platform Login Inaccessible 1h 59m User Interface, User Interface, User Interface, User Interface and 68 more
Started Mar 13, 2026, 05:59 PM UTC· resolved Mar 13, 2026, 07:59 PM UTC
- investigating Mar 13, 2026, 05:59 PM UTC
We are currently investigating an issue impacting log-in to the Command Platform.
- monitoring Mar 13, 2026, 06:31 PM UTC
We have recovered, and login is now accessible across all regions we continue to monitor the situation.
- resolved Mar 13, 2026, 07:59 PM UTC
This incident has been resolved.
Major March 11, 2026 Increased Investigation Volume 7d 5h User Interface, User Interface, User Interface, User Interface and 3 more
Started Mar 11, 2026, 03:09 PM UTC· resolved Mar 18, 2026, 08:24 PM UTC
- identified Mar 11, 2026, 03:09 PM UTC
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window.
- monitoring Mar 11, 2026, 03:36 PM UTC
We are aware of an unexpected increase in the number of new investigations being created, starting at 11:00 AM UTC. This was caused by a configuration error that briefly re-enabled a set of legacy detections. We have since disabled these detections and are working to identify and mitigate the impact on user dashboards.This issue impacts SIEM and Services customers. Impact: Users may see a spike in noisy investigations created during this 2-hour window. **Next Steps: We are currently evaluating a bulk cleanup for the noisy investigations.
- resolved Mar 18, 2026, 08:24 PM UTC
We have contacted all affected customers via email or their account teams and shared remediation plans for investigations created during the affected window. Our engineering teams have also begun the cleanup process. Please note: We are transitioning to direct updates for impacted customers, and this status page will no longer be updated. If you believe you were affected but have not received communication, please contact Rapid7 Support or reach out to your account team.
Minor March 11, 2026 Collector Offline 6d 17h Data Processing, Data Processing
Started Mar 11, 2026, 02:48 PM UTC· resolved Mar 18, 2026, 08:43 AM UTC
- investigating Mar 11, 2026, 02:48 PM UTC
We are currently investigating an issue with an upgrade to collectors in the EU and US East 1 regions
- identified Mar 11, 2026, 04:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 11, 2026, 10:28 PM UTC
The issue has been identified by our Engineering team and a fix is being tested.
- identified Mar 12, 2026, 02:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 12, 2026, 02:23 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 12, 2026, 02:26 AM UTC
A fix has now been implemented and we are monitoring the results.
- monitoring Mar 16, 2026, 10:55 AM UTC
We continue to monitor the results of the fix implemented.
- resolved Mar 18, 2026, 08:43 AM UTC
This incident has been resolved.