RAM Tracking incident

RAM Assist

Resolved after 16 minutes, affecting Assist Website and Assist App, on August 28, 2025.

investigating Aug 28, 2025, 03:07 PM UTC

We have an issue with deploying an update to production which means we've had to roll back the release. This has caused issues with some users logging in and the Assist app

Started
Aug 28, 2025, 03:07 PM UTC
Resolved
Aug 28, 2025, 03:24 PM UTC
Duration
16m
Detected by Pingoru
Aug 28, 2025, 03:07 PM UTC

Affected components

Assist WebsiteAssist App

Update timeline

  1. investigating Aug 28, 2025, 03:07 PM UTC

    We have an issue with deploying an update to production which means we've had to roll back the release. This has caused issues with some users logging in and the Assist app

  2. resolved Aug 28, 2025, 03:24 PM UTC

    This incident has been resolved.

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