RAM Tracking incident

Issue with processing events from devices

Resolved after 8 hours 8 minutes, affecting Device Processing, on October 14, 2025.

resolved Oct 14, 2025, 07:15 PM UTC

After continuous monitoring all day, we can now confirm that processing delays have been resolved as of 19:05 UTC

Started
Oct 14, 2025, 11:07 AM UTC
Resolved
Oct 14, 2025, 07:15 PM UTC
Duration
8h 8m
Detected by Pingoru
Oct 14, 2025, 11:07 AM UTC

Affected components

Device Processing

Update timeline

  1. investigating Oct 14, 2025, 11:07 AM UTC

    We have noticed processing delays on one of our processing instances that may impact a subset of tracking devices. We're investigating the issue thoroughly and hope to have a resolution on this as soon as possible

  2. resolved Oct 14, 2025, 07:15 PM UTC

    After continuous monitoring all day, we can now confirm that processing delays have been resolved as of 19:05 UTC

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