RAM Tracking incident
Mobile network outage affecting devices reporting
Resolved after 8 hours 16 minutes, affecting Device Processing, on December 4, 2025.
We're starting to see processing improve and the backlog of messages come down. Devices that are able to connect will upload any stored data automatically.
Affected components
Update timeline
- identified Dec 04, 2025, 01:53 PM UTC
We are aware of an issue with one of our mobile networks that is impacting the ability of devices to connect to our servers. Data will be stored on the devices until they are able to come online
- monitoring Dec 04, 2025, 06:14 PM UTC
We're starting to see processing improve and the backlog of messages come down. Devices that are able to connect will upload any stored data automatically.
- resolved Dec 04, 2025, 10:09 PM UTC
This incident has been resolved.
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