Resolved after 3 days 20 hours, affecting Assist Website and Assist App, on March 2, 2026.
We are continuing to investigate this issue.
Affected components
Assist WebsiteAssist App
Update timeline
- investigating Mar 02, 2026, 02:22 PM UTC
We have had an issue with accessing uploaded images and are recommending that customers re-upload any images to the system while we investigate the issue
- investigating Mar 06, 2026, 10:58 AM UTC
We are continuing to investigate this issue.
- resolved Mar 06, 2026, 10:58 AM UTC
This incident has been resolved.
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