Resolved after 6 hours 28 minutes, affecting Rainforest and Tester Portal and 1 more, on November 18, 2025.
Our provider is still reporting intermittent errors which may have an impact on some clients being able to access Rainforest services. We are continuing to monitor the situation.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 11:51 AM UTC
We are currently experiencing an issue with one of our providers that is causing the application to be intermittently available.
- identified Nov 18, 2025, 12:25 PM UTC
Our upstream provider is aware of the issue and is continuing to investigate.
- identified Nov 18, 2025, 02:05 PM UTC
Our upstream provider has identified the issue and is currently working on restoring service
- monitoring Nov 18, 2025, 02:59 PM UTC
Our upstream provider has implemented a fix and services are returning to normal operation. We're continuing to monitor the situation to ensure everything has recovered.
- monitoring Nov 18, 2025, 04:40 PM UTC
Our provider is still reporting intermittent errors which may have an impact on some clients being able to access Rainforest services. We are continuing to monitor the situation.
- resolved Nov 18, 2025, 06:19 PM UTC
This incident has been resolved.
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