Qualtrics incident

EX Authenticator issues in all regions

Resolved on May 19, 2026.

resolved May 20, 2026, 02:56 AM UTC

We experienced an issue with EX Authenticators preventing survey taking in all regions from 6am to 12pm AEST. It is now resolved.

Started: May 19, 2026, 08:00 PM UTC
Resolved: May 19, 2026, 08:00 PM UTC
Duration: –
Detected by Pingoru: May 19, 2026, 08:00 PM UTC

Update timeline

resolved May 20, 2026, 02:56 AM UTC

We experienced an issue with EX Authenticators preventing survey taking in all regions from 6am to 12pm AEST. It is now resolved.

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