Qualtrics Outage History

Qualtrics is up right now

Pingoru has recorded 54 incidents for Qualtrics: 54 in the last 12 months and 29 in the last 90 days.

Source: status.qualtrics.com

54incidents recorded
54last 12 months
29last 90 days
12 hourstypical duration

Incidents, newest first

Minor October 23, 2026 Salesforce Integration issues in all regions 5h 14m Workflows

Started Oct 23, 2026, 03:26 AM UTC· resolved Oct 23, 2026, 08:40 AM UTC

  1. investigating Oct 23, 2026, 03:26 AM UTC

    We are currently investigating an issue with Salesforce integrations in all regions.

  2. resolved Oct 23, 2026, 08:40 AM UTC

    This incident has been resolved.

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Notice October 23, 2026 Customer Hub Issues 12h Survey Taking, Email, WAI Project Editing, Product Documentation and 27 more

Started Oct 23, 2026, 03:18 AM UTC· resolved Oct 23, 2026, 03:19 PM UTC

  1. investigating Oct 23, 2026, 03:18 AM UTC

    We are currently investigating issues regarding a segment of customers being unable to submit payments and the loss of some administrative functions in the Customer Hub.

  2. resolved Oct 23, 2026, 03:19 PM UTC

    This incident has been resolved.

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Minor October 19, 2026 Discover Connector issues 1h 13m Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/ and 2 more

Started Oct 19, 2026, 09:16 AM UTC· resolved Oct 19, 2026, 10:30 AM UTC

  1. investigating Oct 19, 2026, 09:16 AM UTC

    We are facing issues with loading Discover connector jobs across all region. We are currently investigating this.

  2. resolved Oct 19, 2026, 10:30 AM UTC

    This is resolved now

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Notice October 14, 2026 Copied report generation issues in all regions 6d

Started Oct 14, 2026, 12:30 PM UTC· resolved Oct 20, 2026, 12:30 PM UTC

  1. resolved Oct 20, 2026, 06:15 AM UTC

    We experienced an issue from 15th October to 20th October in all regions regarding copied reports not generating when copying projects across Employee Experience, 360 and survey projects. Our recommendation is to either copy the project again or, if available, to download the QRF from the original project and import it into their copied project.

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Minor October 1, 2026 Receipt Scanner question issues in all regions 6h 1m Survey Taking

Started Oct 01, 2026, 10:58 PM UTC· resolved Oct 02, 2026, 05:00 AM UTC

  1. identified Oct 01, 2026, 10:58 PM UTC

    A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.

  2. resolved Oct 02, 2026, 05:00 AM UTC

    This issue has been resolved

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Notice September 29, 2026 Survey taking issues in Europe, Africa, and the Middle East 14m

Started Sep 29, 2026, 12:54 PM UTC· resolved Sep 29, 2026, 01:08 PM UTC

  1. resolved Sep 29, 2026, 05:31 PM UTC

    We experienced an issue impacting survey taking in Europe, Africa, and the Middle East from 12:54 to 13:08 UTC. This issue has been resolved.

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Minor September 23, 2026 Intermittent Discover Dashboard and Export API Issues for some US region instances 1d 4h Endpoint: https://cxstudio.clarabridge.net/dashboard/

Started Sep 23, 2026, 04:40 PM UTC· resolved Sep 24, 2026, 08:56 PM UTC

  1. investigating Sep 23, 2026, 04:40 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 23, 2026, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 07:21 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 23, 2026, 08:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 24, 2026, 08:56 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 24, 2026, 08:56 PM UTC

    This incident has been resolved.

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Minor September 22, 2026 Intermittent access issue for Discover Designer UI in Canada Instance 2h 3m Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/

Started Sep 22, 2026, 04:57 PM UTC· resolved Sep 22, 2026, 07:01 PM UTC

  1. investigating Sep 22, 2026, 04:57 PM UTC

    We are currently investigating this issue.

  2. identified Sep 22, 2026, 05:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 22, 2026, 07:01 PM UTC

    This incident has been resolved.

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Minor September 22, 2026 Intermittent Discover Dashboard and Export api Issue 2h 31m Endpoint: https://cxstudio.clarabridge.net/dashboard/

Started Sep 22, 2026, 04:16 PM UTC· resolved Sep 22, 2026, 06:48 PM UTC

  1. investigating Sep 22, 2026, 04:16 PM UTC

    Some of our US region environments are experiencing intermittent Discover Dashboard and Export api issues. We are currently investigating this.

  2. monitoring Sep 22, 2026, 05:53 PM UTC

    A fix has been implemented and we are monitoring it currently.

  3. resolved Sep 22, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2026 TextIQ issues in all regions 1h 12m Stats iQ & Text iQ

Started Sep 17, 2026, 06:00 PM UTC· resolved Sep 17, 2026, 07:12 PM UTC

  1. investigating Sep 17, 2026, 06:00 PM UTC

    We are currently investigating an issue with TextIQ dashboards being stuck in the "Syncing" state indefinitely.

  2. resolved Sep 17, 2026, 07:12 PM UTC

    This incident has been resolved.

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Notice September 16, 2026 Workflow execution delays in multiple regions –

Started Sep 16, 2026, 03:00 PM UTC· resolved Sep 16, 2026, 03:00 PM UTC

  1. resolved Sep 16, 2026, 05:31 PM UTC

    We experienced an issue with 'Survey Response Event' triggered workflows being delayed in Singaporean, Japanese, European, and Asia Pacific regions. Impact was between 9 and 11 AM MT on Sept 16. The issue has been resolved.

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Major September 16, 2026 Salesforce Workflow Connection issues noticed in all Regions 3h 50m Workflows

Started Sep 16, 2026, 09:53 AM UTC· resolved Sep 16, 2026, 01:43 PM UTC

  1. investigating Sep 16, 2026, 09:53 AM UTC

    We are currently seeing an issue with Salesforce workflow connections due to an issue reported in Salesforce.

  2. resolved Sep 16, 2026, 01:43 PM UTC

    The issue has been resolved.

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Minor September 9, 2026 Some Workflow Tasks not loading, affecting all regions. 1h 49m Workflows

Started Sep 09, 2026, 10:08 AM UTC· resolved Sep 09, 2026, 11:58 AM UTC

  1. investigating Sep 09, 2026, 10:08 AM UTC

    We are currently investigating an issue with workflow tasks not loading ending in a blank page, affecting all regions.

  2. resolved Sep 09, 2026, 11:58 AM UTC

    This incident has been resolved.

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Minor September 8, 2026 Login issues in FedRAMP environment 43m Live Support

Started Sep 08, 2026, 08:48 PM UTC· resolved Sep 08, 2026, 09:31 PM UTC

  1. identified Sep 08, 2026, 08:48 PM UTC

    The issue has been identified, and a fix is being implemented for login issues in the FedRAMP environment.

  2. monitoring Sep 08, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 09:31 PM UTC

    This incident has been resolved.

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Minor September 4, 2026 General instability in the FedRAMP environment 1h 53m

Started Sep 04, 2026, 07:42 PM UTC· resolved Sep 04, 2026, 09:35 PM UTC

  1. investigating Sep 04, 2026, 07:42 PM UTC

    We are currently investigating an issue with general instability in the FedRAMP environment.

  2. investigating Sep 04, 2026, 07:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 04, 2026, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 04, 2026, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026 Distribution issues in all Regions 2h 11m Email

Started Sep 04, 2026, 01:25 PM UTC· resolved Sep 04, 2026, 03:36 PM UTC

  1. identified Sep 04, 2026, 01:25 PM UTC

    We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.

  2. resolved Sep 04, 2026, 03:36 PM UTC

    This incident has been resolved.

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Minor September 4, 2026 User admin latency issue in all regions 1h 51m Administration

Started Sep 04, 2026, 03:03 AM UTC· resolved Sep 04, 2026, 04:55 AM UTC

  1. investigating Sep 04, 2026, 03:03 AM UTC

    We are currently investigating an issue with user admin latency in all regions.

  2. resolved Sep 04, 2026, 04:55 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 3, 2026 Support Portal issues 1h

Started Sep 03, 2026, 04:30 PM UTC· resolved Sep 03, 2026, 05:30 PM UTC

  1. resolved Sep 03, 2026, 06:10 PM UTC

    We experienced an issue with Support Portal login in all regions between 10:40 AM and 11:30 AM MDT. This incident has been resolved.

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Minor September 1, 2026 Participant issue in the Japanese Region 3h 41m Projects

Started Sep 01, 2026, 02:48 AM UTC· resolved Sep 01, 2026, 06:29 AM UTC

  1. investigating Sep 01, 2026, 02:48 AM UTC

    We are currently investigating an issue with participants missing from EX Projects and Directory in the Japanese Region.

  2. resolved Sep 01, 2026, 06:29 AM UTC

    The issue has been resolved.

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Major August 31, 2026 Salesforce Workflow Connection issues in all Regions 7d 3h Workflows

Started Aug 31, 2026, 11:51 AM UTC· resolved Sep 07, 2026, 03:40 PM UTC

  1. identified Aug 31, 2026, 11:51 AM UTC

    Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving. NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.

  2. monitoring Sep 04, 2026, 02:53 PM UTC

    We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution. ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate to the impacted workflow and either refresh the Salesforce credential or create a new credential and save, to restore the connection. NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will fail with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.

  3. resolved Sep 07, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 26, 2026 Online Reputation Management issues in Eastern US region 8h 14m Online Reputation Management

Started Aug 26, 2026, 05:49 AM UTC· resolved Aug 26, 2026, 02:03 PM UTC

  1. investigating Aug 26, 2026, 05:49 AM UTC

    We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region

  2. resolved Aug 26, 2026, 02:03 PM UTC

    This issue is resolved

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Major August 18, 2026 Discover Connectors related issues in UK environment 1h 35m Data Processing

Started Aug 18, 2026, 10:02 PM UTC· resolved Aug 18, 2026, 11:37 PM UTC

  1. investigating Aug 18, 2026, 10:02 PM UTC

    Discover Connectors UI and API endpoints for UK environment inaccessible. Ingestion not using API is not affected. Issue is under investigation.

  2. monitoring Aug 18, 2026, 11:37 PM UTC

    A fix has been implemented and we are monitoring the result.

  3. resolved Aug 18, 2026, 11:37 PM UTC

    Incident is resolved.

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Notice August 13, 2026 Dashboard Filtering issues in all regions. 1h 1m Dashboards

Started Aug 13, 2026, 11:58 PM UTC· resolved Aug 14, 2026, 01:00 AM UTC

  1. investigating Aug 13, 2026, 11:58 PM UTC

    We are currently investigating an issue with items not populating in dashboard filter dropdown menus in all regions.

  2. resolved Aug 14, 2026, 01:00 AM UTC

    The issue has been resolved.

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Minor August 12, 2026 Digital intercepts and creatives issues in all regions 14h 32m WAI Project Editing

Started Aug 12, 2026, 07:57 PM UTC· resolved Aug 13, 2026, 10:30 AM UTC

  1. investigating Aug 12, 2026, 07:57 PM UTC

    We are currently investigating an issue with thumbnail previews for creating, updating and managing digital intercepts and creatives.

  2. resolved Aug 14, 2026, 03:00 PM UTC

    This incident has been resolved.

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Minor August 3, 2026 Discover dashboard performance issues in US Region 1h 13m Endpoint: https://cxstudio.clarabridge.net/dashboard/

Started Aug 03, 2026, 07:28 PM UTC· resolved Aug 03, 2026, 08:42 PM UTC

  1. investigating Aug 03, 2026, 07:28 PM UTC

    We are seeing slowness in Discover Studio Dashboards for some US region environments. We are currently investigating this issue.

  2. monitoring Aug 03, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 03, 2026, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →