Qualtrics incident

Receipt Scanner question issues in all regions

Resolved after 6 hours 1 minute, affecting Survey Taking, on October 1, 2026.

identified Oct 01, 2026, 10:58 PM UTC

A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.

Started
Oct 01, 2026, 10:58 PM UTC
Resolved
Oct 02, 2026, 05:00 AM UTC
Duration
6h 1m
Detected by Pingoru
Oct 01, 2026, 10:58 PM UTC

Affected components

Survey Taking

Update timeline

  1. identified Oct 01, 2026, 10:58 PM UTC

    A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.

  2. resolved Oct 02, 2026, 05:00 AM UTC

    This issue has been resolved

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