Qualtrics incident
Library Message Selection Issues in Emails in All Regions
Resolved after 15 hours 3 minutes, affecting Email, on July 15, 2026.
The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:35 PM UTC
We are currently investigating an issue with library message availability in emails across all regions.
- identified Jul 15, 2026, 10:35 PM UTC
The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.
- resolved Jul 16, 2026, 12:39 PM UTC
This incident has been resolved.
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