Resolved after 12 hours 15 minutes, affecting Additional Services and Additional Services (Additional Services — Co-Pilot), on August 17, 2026.
Puzzel engineers have identified an issue with the ASR service and are working to restore the service. We will update you once the issue has been resolved and normal service has resumed.
Affected components
Update timeline
- investigating Aug 17, 2026, 08:41 AM UTC
We are investigating and seeking to resolve an incident which may be affecting customers using CoPilot Live Summary. Customers may be experiencing an error message when attempting to summarize a conversation. Puzzel engineers are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
- identified Aug 17, 2026, 09:36 AM UTC
Puzzel engineers have identified an issue with the ASR service and are working to restore the service. We will update you once the issue has been resolved and normal service has resumed.
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