Is Puzzel down?

We are investigating and seeking to resolve an incident which may be causing a delay in the Agent Application. Agents may experience not being able to answer incoming requests when using Softphone in the Agent Application. Affected users are advised to re-log to the Agent Application and refresh the browser. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.

We are aware that some customers hosted on Puzzel’s Private Cloud are experiencing intermittent difficulty making outbound calls through Puzzel Contact Centre. Puzzel engineers are working to restore normal service as a priority. Further updates will be provided as more information becomes available.

At approximately 08:30 CET, our engineers rerouted outbound calls to restore service for affected customers. We are now monitoring the situation closely to confirm that calls are connecting normally. Puzzel engineers continue to work on the underlying cause as a priority. Further updates will be provided as more information becomes available.

We are aware that customers hosted on Puzzel’s Private Cloud are experiencing an issue affecting some inbound calls to Puzzel Contact Centre. Puzzel engineers are working to restore normal service as a priority. Further updates will be provided as more information becomes available. Please accept our apologies for the impact of this incident on you and your business.

Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Chat and Virtual Agent services. Customers may be experiencing issues starting chats. We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message. We are investigating the issue and will provide an update as soon as more information is available. We apologise for the potential impact this incident may have on you and your business.

Based on our monitoring, no further issues with Puzzel Case Management have been observed since 08:20 CET. We are continuing to monitor the service to ensure it remains stable. A further update will be provided if there are any changes.

Monitoring has detected another period of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud, between 09:06 and 09:17 CET. The issue appears to be intermittent. Our engineers are continuing to investigate, and we are monitoring the service closely to assess its stability.

Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Chat and Virtual Agent services. Customers may be experiencing issues starting chats. We apologise for the potential impact of this incident on you and your business.

Puzzel engineers have restored Chat and Virtual Agent services. We are continuing to monitor services closely and will advise once the incident is confirmed as resolved. We apologise for the potential impact of this incident on you and your business.