Is Puzzel down?

We are investigating and seeking to resolve an incident which may be affecting Puzzel services. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.

We are continuing to investigate the incident affecting multiple Puzzel services, and our engineering teams is treating this as a priority. We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.

We are continuing to investigate the incident affecting multiple Puzzel services. Our engineering teams are treating this as a priority and has engaged one of our external vendors to support the investigation. Customers may experience issues with the following, including but not limited to: Case Management, Chat, Public FAQ, SMS, FTP, Speech Recognition, Bots, Live Summary, Verint, RawData, and loading of statistical reports in Puzzel Admin. We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.

We are continuing to investigate the incident affecting multiple Puzzel services. Customers may also be experiencing issues accessing the Puzzel Agent Application in addition to services previously affected. Some Puzzel services have been restored, and other services still affected are being investigated as a priority. We apologise for the impact this incident may be having on you and your business, and will provide a further update as soon as we have one.

The incident affecting Puzzel services is now resolved and normal services are resuming. Please note that SMS service restoration is still in progress. Puzzel engineers will continue to monitor all services closely and will provide further updates if there are any changes. Please accept our apologies for the impact of this incident on you and your business.

We are currently investigating an incident affecting voice services in Sweden. Some customers may be unable to initiate outbound calls. Our engineering team is treating this as a priority and is working to identify the cause and restore full service as quickly as possible. We apologise for any inconvenience this may cause you and your business, and will provide an update as soon as we have more information.

We are continuing to investigate the incident affecting voice services, initially reported in Sweden. We are now receiving reports of similar issues from other countries. Customers may be unable to initiate outbound calls, and customers may also be experiencing issues with some inbound calls. Our engineering team continues to treat this as a priority and is working to identify the root cause and restore full service as quickly as possible. We apologise for any inconvenience this may cause you and your business, and will provide a further update as soon as we have more information.

We are investigating and seeking to resolve an incident which may be affecting your service. Customers may be experiencing issues accessing the Agent Application & Admin Portal. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Agent Application. Customers may be experiencing a "Sign-in failed" error message when accessing the Agent Application. The Puzzel Admin Portal is available and administrators can log agents on/off via the Puzzel Admin Portal. Agents using softphone can be logged on with alternative phones if applicable. Our Operations team are continuing to investigate this issue as a priority. We apologise for the potential impact of this incident on you and your business.

Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Agent Application. Our monitoring indicates that service is improving and some users are now able to access the Agent Application. Some customers may still be experiencing error messages or delays loading the Agent Application, as normal service is being restored. We apologise for the potential impact of this incident on you and your business.

We are investigating and seeking to resolve an incident which may be affecting customers using CoPilot Live Summary. Customers may be experiencing an error message when attempting to summarize a conversation. Puzzel engineers are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.

Puzzel engineers have identified an issue with the ASR service and are working to restore the service. We will update you once the issue has been resolved and normal service has resumed.

We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services. Customers may be experiencing issues accessing the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.