Resolved after 1 day 2 hours, affecting Products and Products (Products — Case Management), on October 27, 2026.
Monitoring has detected another period of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud, between 09:06 and 09:17 CET. The issue appears to be intermittent. Our engineers are continuing to investigate, and we are monitoring the service closely to assess its stability.
Affected components
Update timeline
- investigating Oct 27, 2026, 07:38 AM UTC
Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message. We are investigating the issue and will provide an update as soon as more information is available. We apologise for the potential impact this incident may have on you and your business.
- monitoring Oct 27, 2026, 08:08 AM UTC
Based on our monitoring, no further issues with Puzzel Case Management have been observed since 08:20 CET. We are continuing to monitor the service to ensure it remains stable. A further update will be provided if there are any changes.
- monitoring Oct 27, 2026, 08:38 AM UTC
Monitoring has detected another period of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud, between 09:06 and 09:17 CET. The issue appears to be intermittent. Our engineers are continuing to investigate, and we are monitoring the service closely to assess its stability.
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