Resolved after 28 minutes, affecting Voice Channel Regions and Voice Channel Regions (Voice Channel Regions — Softphone) and 1 more, on June 23, 2026.
To restore service, Puzzel engineers are performing a software rollback which may cause active sessions to disconnect. We will update you once this is completed.
Affected components
Update timeline
- investigating Jun 23, 2026, 09:52 PM UTC
Puzzel engineers are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform area in Azure (UK1). Affected customers may experience silent calls. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for the potential impact of this incident on you and your business.
- investigating Jun 23, 2026, 10:01 PM UTC
To restore service, Puzzel engineers are performing a software rollback which may cause active sessions to disconnect. We will update you once this is completed.
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