Resolved after 7 days 5 hours, affecting SMS Delivery, on August 27, 2025.
We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.
Affected components
Update timeline
- identified Aug 27, 2025, 03:05 PM UTC
We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.
- identified Aug 28, 2025, 12:28 AM UTC
SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning.
- identified Aug 28, 2025, 08:19 PM UTC
This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager.
- monitoring Aug 28, 2025, 10:18 PM UTC
We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.
- resolved Sep 03, 2025, 08:12 PM UTC
This incident is resolved.
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